Please review these Terms & Conditions prior to making payment. The Terms & Conditions are broken up into a ‘SUPPLIES & CONSUMABLES Terms & Conditions’ section, a ‘PACKAGED BEES & NUCS Terms & Conditions’ section, a ‘QUEEN BEES Terms & Conditions’, a ‘RETURNS Terms & Conditions’ section, a ‘SHIPPING ADDRESS Terms & Conditions’ section, and a ‘CASPIAN SOLUTION INTERNATIONAL SHIPPING Terms & Conditions’ sectuib. If you are ordering packaged bees or Caspian Solution, please make sure to scroll down to review the relevant terms.

SUPPLIES & CONSUMABLES Terms & Conditions: Due to the nature of beekeeping and the ability to spread disease through tools, clothing, and equipment we are unable to receive returns for used items. We also do not take returns for honeybee medications, honeybee feed or food for human consumption. Honeybees are not returnable or refundable.

Please inspect your purchases and let us know immediately of any defects in the products.  We will happily replace anything that isn’t as it should be upon delivery.
If you have any questions regarding our policy please email us at sales@urbanbeesupplies.ca, or call us at 604-364-1993.

After you have placed an online order and made payment, and then later you contact us to cancel the order after we have prepared it for shipping or pick-up we may charge a restocking fee of $0.40 per item ordered.

PACKAGED BEES & NUCS Terms & Conditions: All package/nuc pre-payments include a $30 non-refundable deposit per package. If you have to cancel a package/nuc reservation with us, we will grant a refund for each package/nuc reservation canceled minus the $30 deposit for each package/nuc. For example, if you reserved 2 packages at $250 each for a total of $500, and later cancel your reservation for both packages we will provide a refund for $440 and retain the $60 non-refundable deposit amount.

Upon receiving full payment we consider you to have reserved a spot for the selected package/nuc shipment. Upon providing full payment we will provide confirmation of your reservation and we’ll begin providing updates via email as we get closer to the delivery date. Although we will set more specific dates as time goes on, at no point can we guarantee that the expected delivery dates will not change. This is due to the nature of livestock production and the shipping process involved.

For packages: If a delivery date has been set, and you cancel less than 7 days prior to delivery, we will only provide a 50% refund.

If you cancel a package/nuc reservation and a refund is issued to you, and then at a later date you reserve packages/nucs with us again for the same shipment, we will require payment in full again. We will not provide a credit for any amounts withheld from prior cancellations.

Upon package/nuc arrival, we will make packages/nucs available for pick-up for a specified length of time, which we will provide to you prior to delivery. We provide packages feed until pick-up, and will provide them the best care we can to keep them in good health. If you choose to pick them up after the designated pick-up period we will continue to care for them but we DO NOT guarantee their health and if colonies begin to experience attrition (such as some amount of colony loss or stress-related symptoms such as dysentery) we will not provide any form of refund. We highly encourage customers to pick-up in the previously set time frame. We will be provide extended hours as appropriate, depending upon the date of delivery.

If your bees arrive and we have not heard from you by the end of the designated pick-up period after attempting to contact you, we will attempt to supply the packages/nucs to another customer. In these circumstances we will provide neither a full or partial refund even if we do find another customer.

As this is livestock we cannot guarantee the number of packages/nucs ordered by us will always be provided. Although unlikely, the possibility of production issues on our supplier’s side may result in some amount of our order being canceled. In the very unlikely circumstance this does occur we will provide customers with the option of switching to another shipment and/or receiving full refunds. We have not had this occur to us so far, but due to the nature of livestock production it is a possibility (possible reasons for undersupply would be extreme weather issues, natural disasters, etc.)

Once packages/nucs are shipped to us by our supplier we DO NOT guarantee their safe arrival. There is always a possibility of losses in transit, and while losses in transit are rare they can & do occur. This is an unavoidable risk of livestock transportation. If losses do occur, we will supply to as many customers as possible packages/nucs that are in good health. If we are unable to supply to some customers, we will work to the best of our ability to arrange for a supplementary shipment or transfer their reservation to an upcoming shipment. In the unlikely scenario we are unable to secure additional packages/nucs for customers, we will provide a full refund including the non-refundable deposit.

If you are purchasing a nuc, please be aware that they are only available for pick-up. Nuc boxes are not always 100% bee-tight; we recommend you either pick your bees up in a truck, or if you must pick-up in a vehicle where your nuc is in the vehicle with you we suggest you bring a sheet (like a bed sheet) with you to cover the nuc colony. You may also wish to bring duct tape or packaging tape to assist with sealing the box. We assume that the customer has made adequate preparations for safe transportation for the bees and for themselves. Urban Bee Supplies Inc. assumes no responsibility for any damages incurred during loading or transportation of the bees.

QUEEN BEES Terms & Conditions: All queen reservations include a $5 non-refundable deposit per queen. If you have to cancel a queen reservation with us, we will grant a refund for each queen reservation canceled minus the $5 deposit for each queen. For example, if you reserved 2 queen at $48 each for a total of $96, and later cancel your reservation for both queens we will provide a refund for $86 and retain the $10 non-refundable deposit amount.

Upon receiving full payment we consider you to have reserved a spot for the selected queen delivery. Upon receiving full payment we will provide confirmation of your reservation and we’ll begin providing updates via email as we get closer to the delivery date. Although we will set more specific dates as time goes on, at no point can we guarantee that the expected delivery dates will not change. This is due to the nature of livestock production and the shipping process involved.

If you cancel a queen reservation and a refund is issued to you, and then at a later date you reserve queens with us again for the same delivery, we will require payment in full again. We will not provide a credit for any amounts withheld from prior cancellations.

Upon queen arrival, we will make queens available for pick-up in a specified number of days following the date of arrival. This date will be determined to us before delivery. Queens need to be picked up within this specified time frame, unless some alternative accommodation has been arranged with us directly. We provide queens feed and water until pick-up, and will provide them with the best care we can to keep them in good health. If you choose to pick them up outside of the designated pick-up period after arranging it with us, we will continue to care for them buy we DO NOT guarantee their health and if queens begin to experience attrition (stress, dysentery, attendant deaths, etc.) we will not provide any form of refund. We highly encourage customers to pick-up queens as soon as possible after delivery.

If your queen(s) arrive and we have not heard from you by the end of the designated pick-up period after attempting to contact you, we will attempt to supply the queens to another customer. In these circumstances we will provide neither a full or partial refund even if we do find another customer.

As this is livestock we cannot guarantee the number of queens ordered by us will always be provided. Although unlikely, the possibility of production issues on our supplier’s side may result in some amount of our order being canceled. In the very unlikely circumstance this does occur we will provide customers with the option of switching to another shipment and/or receiving full refunds. We have not had this occur to us so far, but due to the nature of livestock production it is a possibility (possible reasons for undersupply would be extreme weather issues, natural disasters, etc.)

Once queens are shipped to us by our supplier we DO NOT guarantee their safe arrival. There is always a possibility of losses in transit, which can occur with queens being shipped. This is an unavoidable risk of international livestock transportation. If losses do occur, we will supply to as many customers as possible queens that are in good health, If we are unable to supply some customers, we will work to the best of our ability to arrange for a supplementary shipment or transfer their reservation to an upcoming delivery. In the unlikely scenario we are unable to secure additional queens for customers, we will provide a full refund including the non-refundable deposit.

If queens are being shipped to you via express services, we DO NOT guarantee the queens safe arrival and are unable to insure the queen with Canada Post due to its status as livestock. While we have had almost no losses when transporting queens express, this is always a possible outcome and customers assume full risk for the possibility of queen loss or damages in transit. We will do out best to ensure that the queen is packaged safely and marked so that it will be handled appropriately in transit, and it will be fed and watered prior to shipping. When customers have requested that their queen be shipped we will ship the queen on the first business day possible that will avoid the queen potentially being delayed delivery due to the weekend; for example, if the order for a queen or a queen delivery is on a Friday, we will not ship until after the weekend or long weekend to assure she is handled appropriately before shipping; we will always ship in this way unless a customer has specifically contacted us and made alternative arrangements.

RETURNS Terms & Conditions: For items that can be returned and which have been shipped, we are happy to receive a return via Canada Post. Upon the items safe return, we can issue a refund for the relevant item. We will not provide any refund or compensation for the cost of the shipping to return the item except in circumstances where the item was determined to have been shipped defective.

SHIPPING ADDRESS Terms & Conditions: Customers are responsible for providing full and accurate shipping addresses. Shipping addresses will be used as provided for shipping purposes, and any shipping issues such as returns, losses or damages due to incorrect shipping addresses occur at the cost of the customer. If a parcel is returned to us due to an incorrect shipping address and as such requires us to pay for return shipping, we will require payment to cover this additional cost before re-shipping the parcel to the correct address. If parcels are lost due to an incorrect shipping address being provided, we will not provide a refund for the items or for the shipping cost. If an incorrect address is provided any damages occur to the parcel while shipping to this address, the cost of which exceeds any applicable insurance provided by the shipping service provider, we will not provide any refund for those damages.

If a correct shipping address has been provided and Urban Bee Supplies Inc. ships your order incorrectly, we will assume full costs for returns or the re-shipping of your order; in cases where this for some reason results in us being unable to provide the products ordered, we will issue a full refund for those items and will also provide a full or partial refund for shipping where appropriate. However, where we provide a customer with shipping confirmation and/or tracking information, and the parcel does not arrive in a reasonable time frame or has not arrived but is marked as delivered by tracking services, customers must notify Urban Bee Supplies Inc. within 1 week of the expected delivery time to allow us to attempt to correct the mistake in an efficient manner.

CASPIAN SOLUTION INTERNATIONAL SHIPPING Terms & Conditions: Please be aware that we do not readily have available reference for international customs information related to Caspian Solution, and we presume that the buyer is familiar with any importation restrictions with regards to the product.

If the shipment is either returned or otherwise confiscated due to restrictions on importation to the country in your shipping address we do not assume responsibility for its non-delivery, and will not refund the cost of shipping. If the order is returned to us, we will refund the cost of the order minus any additional charges incurred by us for the item’s return.

By proceeding with payment Urban Bee Supplies takes you to have agreed with these above outlined Terms & Conditions.